Clear. Accurate. Actionable.
We offer technical writing services for companies that need documentation done right, securely, efficiently, and at scale.
We Turn Complex Tech Into Confident Content
Your product might be cutting-edge, but if your documentation isn’t keeping up, your users, partners, and even your team are flying blind.
At Hemingword, we create documentation your engineers don’t have time to write and your users actually want to read. Whether you need to support a product launch, scale your support operations, or build an SEO-driven knowledge base, we produce clean, usable content that makes your technology easier to understand, adopt, and grow.
The Documentation Bottleneck Is Real
You’re moving fast. Your roadmap changes weekly. Meanwhile, your docs are stuck six sprints behind, your internal SOPs are scattered across Slack, and your knowledge base is quietly turning into a graveyard.
Sounds familiar?
That’s where we come in. Hemingword helps IT companies:
- Create documentation that scales with your product
- Reduce support tickets and onboarding friction
- Build SEO-optimized knowledge bases that drive growth
- Establish content standards and processes that keep your docs consistent
We don’t just write manuals, we embed into your workflow and deliver documentation that drives real results.
Who We Work With
We partner with companies across the IT and technology space, including:
- Cybersecurity vendors
- SaaS platforms
- Managed service providers (MSPs) and IT consultants
- Enterprise tech teams building internal tools or developer platforms
Whether you’re launching a product or scaling across markets, we align documentation to your tools, timelines, and technical depth.
What We Deliver
We create clear, user-focused technical content that helps your customers succeed even in fast-paced product cycles and complex tech environments.
Product Documentation
- API references and integration guides
- Feature documentation and developer how-to’s
- SDK examples and system architecture diagrams
User & Admin Guides
- Setup, deployment, and configuration manuals
- Role-based user onboarding
- Admin and system maintenance documentation
SEO-Optimized Knowledge Base Development
We specialize in building knowledge bases that do more than deflect tickets. They attract and convert users. As covered in our post, Your knowledge base is a marketing goldmine, the best KBs support both customer success and inbound traffic.
Our KB development includes:
- Search-optimized article structures and schema markup
- Modular content blocks for reuse and localization
- Intent-driven topic planning and performance tracking
Process Integration & Style Guide Development
We don’t just drop docs in your inbox. We partner with you to build long-term documentation systems.
- Style guide development (tone, structure, formatting, voice)
- Documentation workflows that sync with your product lifecycle
- Collaborative editing and multi-stakeholder approvals
- Source control and changelog tracking
Quality, Accuracy, and Confidentiality Guaranteed
At Hemingword, we treat your documentation like a core part of your product, which means it must be accurate, secure, and reliable.
We ensure this through:
- Direct team interviews to capture technical nuance
- Multi-step editorial review for clarity, consistency, and accuracy
- Client-specific voice and structure standards to match your brand
- Secure collaboration tools and strict NDA enforcement
Confidential features stay confidential. Complex systems stay technically correct. And your users get the clarity they need to succeed.
Tailored to Your Industry and Users
No two platforms are the same—and your documentation shouldn’t be either.
We tailor every engagement to fit:
- Your audience (technical vs. non-technical)
- Your internal teams (DevOps, Product, Support)
- Your delivery method (Confluence, Markdown, CMS, Git)
- Your content lifecycle (sprints, version releases, multilingual workflows)
Whether you need fast-turnaround product docs or scalable systems for global KB rollouts, we meet you where you are and get the job done.
Who’s Writing Your Docs?
Hemingword is not a content agency. We specialize in technical writing with hands-on experience in:
- IT systems, infrastructure, and security protocols
- APIs, SDKs, and integration documentation
- Developer portals, training systems, and cloud platforms
We bring years of experience writing for both B2B and B2C technology markets and relevant subject matter expertise. No generic freelancers. No fluff.
Common Questions, Answered
We offer flexible pricing with fixed project fees for scoped deliverables and retainer options for ongoing needs. No surprise invoices.
Very fast. We are extremely flexible and can adapt to your timelines. We’ve written launch-ready product docs in under two weeks and scaled entire KB systems over a quarter.
Whenever this is requested, yes. Confidentiality is standard.
This is our specialty. We’ll learn the stack, interview stakeholders, and create documentation that aligns with your standards and depth.
Absolutely. We can audit and modernize existing documentation to meet current needs, fix gaps, and bring consistency across formats and platforms.
Why Outsource to Hemingword?
Documentation is too important to treat as an afterthought but too demanding to do on the side.
When you outsource to Hemingword, you get:
Efficiency
No more bottlenecks. We plug into your workflows and take full ownership of the content lifecycle.
Cost Savings
You avoid the overhead of hiring, onboarding, and managing full-time writers for part-time documentation needs.
Scalable Systems
We don’t just deliver documents. We help you build a repeatable, maintainable documentation process that scales with your product.
Let’s Get Your Docs Done Right
Whether you’re launching a new product, cleaning up your knowledge base, or scaling your documentation team, Hemingword is here to help.